Service Agreements for Gerber's CAD Software
Gerber service agreements are designed to keep your Gerber software up to date and to get you the help you need when you need it. Take comfort knowing you have a global network of highly knowledgeable professionals working for you. With a choice of agreements, you decide which level of service is right for you.
All agreements include access to the GERBERnet online technical library and software downloads available 24 hours a day, 7 days a week and GERBERconnect remote diagnostics.
Full Service Agreement
The Full Service Agreement gives you the maximum system uptime at the lowest cost, enabling you to accurately budget your annual maintenance expenses. With the fastest response times, you can take comfort in the fact that your system is always operating at peak performance. It includes all on-site labor during standard working hours.2
With this agreement, you receive all entitlements included in the Telephone Support Agreement plus a PC replacement option. Minimum three-year contract is required.
With this basic level of support, you will receive prioritized hardware, software1 and telephone support during standard working hours.
This agreement entitles you to regular software updates.
1 All Gerber Service agreements include software updates.
2 Standard working hours are 8 a.m. to 5 p.m., Monday through Friday.
3 Includes free-of-charge onsite labor during standard working hours 8 a.m. to 5 p.m., Monday through Friday.
|Product||Description||Full Service Agreement||Technology Advancement||Telephone Support||Software Subscription|
|Discounted Labor||Discounts on rates vary by region. For details, contact your local Gerber service representative.||√³||√||√|
|GERBERnet™ Access||Around-the-clock access to software upgrades, a technical documentation library and Gerber’s Parts Online system.||√||√||√||√|
|GERBERconnect™||GERBERconnect remote diagnostics enables Gerber service professionals to diagnose your system via a secure Internet connection and ensure it’s always in optimum working condition.||√||√||√||√|
|Field Service Response Time||Prioritized response time as defined in the service agreement.||√||√||√||√|
|Software Updates||Access the latest releases of Gerber’s software.||√||√||√||√|
|Hardware Replacement||Includes PC replacement every three years||√|
|Technical Support||Communicate with a technical support representative directly via telephone or email.||√||√||√|