Virtek LaserEdge Service Agreements
Virtek Service +1 (519) 746-7190
Support for Virtek® laser systems are designed to ensure that you always have the most current software release, that your hardware is maintained to factory specifications and that you receive the support you need when you need it.
Take comfort knowing you have a global network of highly knowledgeable professionals working for you.
Full Service Agreement (MOST POPULAR)
The Full Service Agreement gives you the maximum system uptime at the lowest cost, enabling you to budget your annual maintenance expenses accurately. With the fastest response times and preventative maintenance checks, you can take comfort in the fact that your system is always operating at peak performance.
The agreement gives you prioritized hardware, software and telephone support during standard working hours. It also includes substantially discounted on-site labor and the replacement of major parts (excluding consumables).
Express Support Agreement
Ideal for customers who want to minimize production downtime with rapid projector repair turn around, prioritized hardware and software technical support along with discounted spare parts.
|Description||Full Service Agreement||Support Agreement||Express Support|
|Prioritized Phone Support||Contact a Virtek support representative by telephone, including data communications (FTP and email). Hotline support includes training on software features, troubleshooting and data file updates.||√||√||√|
|Customs & Duties||Upon receipt by Virtek’s customs broker, Virtek facilitates all paperwork required by customs and all necessary duties to import laser projectors into Canada.||√||√||√|
|Discounted Parts||Replacement parts will be available at discounted prices depending on the plan. Replacement parts have a 90-day warranty.||15%||10%||10%|
|Guaranteed Express Repairs||Virtek will complete repairs to your projector within 5 days from receipt of the projector at our facility.||√|
|Emergency Replacement Coverage||Ensure maximum productivity by exchanging a faulty laser projector with a refurbished unit with a two-day turnaround and a 180-day warranty.||√||√|
|Prioritized Projector Repair||Virtek will complete the repairs to your projector in priority sequence and expedite to ensure prompt turnaround.||√||√|
|Discounted On-Site Service||Reduced service rates for customers requiring a site visit (training, repairs, certification).||√||√|
|Software Support||Access and download the latest software versions used to operate your Virtek system.||√||√|
|On-Site Health Check||A Virtek technician will visit your facility to perform preventative maintenance of your laser system (inspection, cleaning, calibration, testing, re-certification).||√|